At Tova Luxe, we strive to ensure your complete satisfaction with your purchase of Fashion Accessories, Athletic Wear, Footwear, and Outerwear. This Return and Refund Policy explains the process for returning items and requesting refunds.

Returns

• Items can be returned within 7 days of delivery.
• Products must be unused, in original condition, and with all tags and packaging intact.
• To initiate a return, please contact our support team at [email protected] with your order details.

Refunds

• Refunds will be processed once the returned items are received and inspected.
• Refunds will be issued using cash-on-delivery credit or store credit as applicable.
• Please allow 5–7 business days for the refund to be processed after we receive your return.

Non-Returnable Items

• Items that are used, damaged, or not in original condition are not eligible for a return or refund.
• Sale or clearance items may not be eligible for a refund unless defective.

Exchanges

• Exchanges can be requested for the same product in a different size or color, subject to availability.
• Contact [email protected] to arrange an exchange.

Contact Us

For any questions regarding returns or refunds, please reach out to [email protected].